Saizeriya (Orchard Gateway)

with chicken wings, oven grilled escargots, garlic focaccia and free flow drink

Disclaimer: the above photo is not how the dish came out, the actual dish that came out was burnt on the top. Basically any white parts you see right now was black when it came to us. This image was when the staff went to remove all burnt top and returned the dish in this manner. We did not manage to capture the burnt dish before she took it back as we feedbacked immediately once the dish arrived.

We ordered the milano gratin and the top came out completely charred (black and burnt), in edible. We immediately feedbacked to the staff and requested for a new one, but the staff - claire was extremely unhappy and told us that was how the dish was supposed to be (we have ordered this many times before and it definitely is not supposed to be completely black on top.) She went to the kitchen and removed the burnt part entirely and just brought the dish back to us, instead of ensuring the dish was baked properly. As you can see jn the photo attached, this was the state she brought back in. We feedbacked that this should not be the way they do it but she insisted that she baked it again and replaced the cheese/cream on top. However, these were all done within a minute which makes it highly unlikely that she did what she said. She continued to show displease and when I decided to forget about the matter, she went into the kitchen and angrily brought out her kitchen staff to talk to us, even though we did not request for it. They then proceeded to make a scene, telling us that normally burnt areas are common (i understand small specs of burnt areas are okay but this was in huge patches) and they told us customers are supposed to remove it themselves. They also proceeded to tell us it was not their fault and that it was the oven that did the cooking not them. But aren’t oven temperatures and baking timing controlled by humans (aka them)? We decided to forget abt the matter as the conversation was not productive, with service crew claire yelling and arguing and providing unhelpful inputs, making it hard to communicate with the kitchen staff. Throughout our remaining dining experience, staff claire ensured we knew about how upset she was, yelling everywhere through the restaurant especially from the kitchen, complaining to her other kitchen and service crews. Only upon us making payment, did she feel scared that we would lodge a complain and apologise (which is too late becos of how she ruined the entire dining experience and made sure we knew she was upset).

Sent in an email to the customer service of saizeriya but did not receive any reply emails.

Would not recommend this service outlet. Highly disappointing.

It’s totally unbelievable and unacceptable that when we politely requested to heat up a mushroom soup that was served lukewarm at the orchard gateway branch, the staff argued that it was not and when we requested for the manager to assist us instead, the staff proceeded to make a scene in front of other guests!

@saizeriyasg has recently launched 2 NEW dishes! Have a taste of Italy while in SIngapore!

-Italian Herb Pasta ($7.90): Italian Herb sauce with lots of clams and spaghetti! I also like how there was slight spiciness to the spaghetti sauce. Very fresh clams too!

-Italian Herb Focaccia ($2.50): The focaccia was soft and very flavourful!

From their grand menu, they also have a large variety of food items to choose from! Featured here are the following items:

Mushroom Soup ($2.90)
Pumpkin Soup ($2.90)
Chicken Wing ($4.90 for 5 pcs)
Grilled Squid ($7.90):
Pineapple and bacon pizza ($6.90)
Free flow drinks ($2.80)
Italian Pudding ($3.90)

I have been visiting Saizeriya since more than 14 years ago! It is good to know that Saizeriya’s prices are still NETT! There are no additional GST or service charge! Very value for money!

Visit Saizeriya to try out the new dishes for yourselves now!

🥩 Sirloin Steak ($11.90) (7/10)
Tip to remove the steak from the hotplate immediately or else it'll continue cooking til it's well done and unless you're Jiyeon from Single's Inferno, you probably wouldn't want a chewy, overcooked steak. Pretty average with miserable sides of 3 potato wedges and a spoonful of corn. Give this a miss, you could get a better steak dish at any coffee shop Western stall.

Some changes to the pizza crust by saizeriya in the recent times . Really enjoying it very much !

It is now super crispy - more thin crust than thin crust .

Add on a poached egg and you are ready to roll !