MAKAN MAKAN by D'Penyetz Group

I had an extremely frustrating experience at Makan Makan, Marina Square on 27/9/24. Just after noon, the waiter spilled my bandung drink while serving food, soaking my right leg and my white shoes. I was left wet, sticky, and with one shoe stained pink. To make things worse, I had to attend a conference until 6pm, so I couldn’t go home to change.

Feeling uncomfortable, I immediately asked the restaurant for compensation, but their response was dismissive. They didn’t offer a proper apology or any meaningful solution. Instead, the person on the phone told me "accidents happen" and acted as if I shouldn’t expect them to compensate me for my shoes. I was incredibly uncomfortable in my wet and sticky clothes, so I had no choice but to go and buy new pants and socks, which cost me $47.95.

The person on the phone even questioned why I was upset and my tone of voice, completely ignoring the fact that I was standing there with one leg soaked and shoes stained pink. Although the staff at the restaurant said the boss would waive the $14.55 bill, I insisted on paying just to have evidence of the incident.

While my Nike shoes weren’t new, one of them is now permanently pink, and I had to spend money and deal with the discomfort caused by their mistake. Accidents do happen, but their poor handling of the situation and refusal to offer any real compensation was unacceptable. They could have at least apologized properly and suggested alternatives to make up for the inconvenience. I would not recommend this place.