Bad Service

The word "traditional" enticed me and my family to walk in to this shop at Rail Mall to try out some herbal Klang Bak Kut Teh. We expected good service and good food however this was not the case. Soup was quite bland and DO NOT HAVE add-ons like beancurd skin. Good service would be wistful thinking at this place, sadly, when we requested on our table for a soup refill, we get pushed around like a ball. At first we waited for 10mins after asking for a soup refill but nobody came to serve us. So I went to the counter with the claypot BKT to ask for some but was rejected with a rude tone instead. Giving excuses that they do not have any soup, no soup refills, kitchen too busy and asked us to go back to our tables. A minute later, a lady went to ask for soup refills and she was given. What a double standard. Disappointment service.