My fiancé reserved 2 seats for us via Chope app (without purchasing any vouchers/deals) at this few months old restaurant. Before ordering, we asked the staff if we’re able to use Burpple Beyond & what are the items that it is not inclusive of the deal.

We reckon she might be a new staff, cuz when we asked about drinks, she told us only beer is inclusive of the Burpple Beyond deal 🤔 A much senior staff (probably manager?) took over & clarified only Wines are not applicable.

Food was decent & served fast upon our confirmed order. To our horror upon making payment, the senior staff told us that since we used Chope, we are not allowed to use Burpple Beyond! (I’ve reserved seats via Chope & used Burpple Beyond at other restaurant but never encountered this problem) My fiancé explained that we only reserved seats via Chope & no deals/vouchers were redeemed nor purchased. She insisted that is her company’s policy.

Have any one came across this issue before?

Food & Beverages ordered: Arora Prawn Pasta ($20.00), Chicken Chop ($18.00), 4+U Onion Rings ($10.00), Planet Brew Mocktail ($8.50), Berry Red ($8.50)

Total damage: $76.51 (incl 10% Svc Charge & 7% GST)