We were told if we added too much salt, they could add soup for us to balance it out. Halfway through, we enquired if we could get a bit more soup & were told "å ¶å®ę们čæéęÆäøåÆ仄å 걤ē" ("actually you can't just add soup like that")..... So I guess there's a pro-tip for you right there. Add a lot of salt at the start, if you want more soup? š¤·š»āāļø Seems like it's a matter of principle... There's a first time for everything, I suppose.
In all, a confusing experience & I didn't particularly enjoy the food. The fresh kimchi was pretty good, but that's not enough to make me want to return.
Was looking forward to having some Ox Bone Soup here, per their namesake, but instead was disappointed this didn't feature on their menu.
Ordered 2 soups - Seoul Beef Soup & Half Chicken Soup ($15.90+ each), as I thought in similar fashion, the soups would be good..... They weren't, IMHO. They were very bland. Granted, these soups are made without MSG & you are advised to add your own salt & pepper table-side, but they were overall very lacklustre.
All of this notwithstanding, Golden Hour is 3-6PM Friday- Sunday if you wish to check it out. I heard really good things about Brasserie Astoria when they opened, but I guess I waited too long to dine here & something changed along the way.
Dining time during Golden Hour (3-6PM, Friday-Sunday) is strictly 1 hour, as the waiter made very sure to emphasize this to everyone that was seated. The place wasnāt even half full when I entered & left, though. Just putting it out there.
On first bite, the Smashed Burger ($12++) was fine, maybe even delightful (I havenāt had a burger in a while). But at the end of my meal, I was struggling to finish it. There supposedly is spicy horseradish aioli in it - that wasnāt obvious to me.
The Calamares Fritos ($12++) didnāt help, either. Squeezing the lime on it didnāt help with the saltiness at all. I left some of it behind, quite sadly.
Never thought this was possible, but I didnāt finish the food on my plate.
This was one of the saltiest meals Iāve had inā¦. Ever. Thank God they served water & were attentive in topping it up.
TLDR: This was salty AF. Both of them. Saltier than I am about my meal.
Service on the rooftop bar was clinical & barely attentive. I felt like the staff were at least trying, though - so I'll give them that.
I felt relaxed in the calmness of the night - temperature gets pretty cool after sunset, & I was seated outdoors... So I ended up getting 2 drinks to while my time away. I did have my eye on 3 drinks, though - so getting just 2 pretty much shows I wasn't thoroughly enjoying myself.
Felt very forgotten here on the ground-floor bar. I was the only customer, & the waiter on duty sat me down & then went back to the bar counter.... Without handing me a menu.
As he was twiddling his thumbs, I was unable to get his attention & had to walk to him to ask for a menu. The menu then arrived.
I got 1 drink, & the drink was fine. I would've gotten another if I felt like I enjoyed the experience here on the whole. My complementary popcorn snack was also not replenished - that was quite expected.
Service in this bar & the hotel in general needs to be improved on.
What bugged me most was the inconsistent service - showing preferential treatment to what I assume are regulars, & a really bad bad attitude to others.
There isn't a proper distribution system for the eggs either - when I was told to wait for my eggs, I did, but then I noticed portions being taken away by other customers that ordered after me.
Oh, & as you can see, the eggs yolks are pretty cooked (I prefer mine actually runny).
This made for an unpleasant breakfast to start the weekend with. Not keen to return.
I don't recall having such an unpleasant experience the last time I was here, but that was 7 years ago so perhaps things have changed.
Coffee is good; Kaya Toast is ordinary with the bread really soft (I prefer mine toasty & crispy) so IMHO it's not worth trying.
(Continued in next review)
The Google maps reviews are accurate. Sad portion & doesn't even taste good. The soup is on the mild side, which I don't mind, but this was just so much rice... Like, 70% of it was rice. I didn't finish it. That's how bad it was.
& this cost $7.50. Ew.
Khao Hom, please teach your staff that the appropriate response to a customerās request for food spillage on the floor to be cleaned, so that we can sit at the table.... Is DEFINITELY not "you can just sit at another table".
Especially if the customer has a bandaged/injured leg - kinda ridiculous to make her walk here, there & everywhere, no?
& speaking of walk, it might also be a liiiittle bit more professional to walk nearer to the customer to hear what sheās trying to say, instead of indicating that youāre confused because you canāt hear me. Just a suggestion. š
The floor was only cleaned after I was seen taking a photo of it, which happened ~5 seconds before another couple sat at that table. They then told the waitress who came to their table (she came with the QR code to order, not with a broom or mop - but to be fair, she wasnāt the one I spoke to) to clean up the food on the floor.
Your premises were not crowded. The 4 staff I saw on shift were pretty much idling. Cleaning the floor is basic courtesy & also hygiene. But maybe thatās not part of your best practices.
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