The deal was clearly stated as a 1-1 smoothie bowl with homemade lemonade. We ordered a $15 smoothie bowl, with the lemonade costing $6. With the 1-1 offer, the discount should have been $21. In addition, the deal stated that $2 will be taken off the bill if we changed the homemade lemonade to a house drink (of which we chose a small flat white that’s of a lower price than the lemonade). This however didn’t happen and a total of only $12 was taken off the bill.

It’s not about the absolute amount, it’s about being upfront with your deal and honouring it fully and unfortunately this wasn’t done.