It was my first dining experience at Springleaf Prata Place and my first visit to their newly opened outlet at The Venue. I am a dosai lover so I was hoping to enjoy a good quality dosai from Springleaf.

Upon entering the restaurant, the decor and setting was a let down… it doesn’t look inviting and the staff don’t greet me and my friend when we entered the restaurant. The table we chose to sit wasn’t even properly clean.

We ordered 2 dosai with egg and onion, and 2 glasses of teh halia. The Halia in the teh wasn’t strong enough and out of the 2 dosai ordered, only 1 came with egg and onion, the other just egg. My friend was kind enough to accept the wrong order and make do with the dosai without onion.

The ultimate let-down was that the dosai doesn’t come with the basic coconut chutney. When I feedback to the staff, I was told that they may have run out of the chutney. Com’on, you are a Prata and dosai specialty restaurant, how can you run out of the basic coconut chutney at 5pm.

Apart from the many disappointing experience, the one saving grace is the crispness of the dosas. It is cooked to perfection. It could be more perfect if more onions can be given for the additional $1.40 I am paying.

Overall, I am happy with my dosai but can be improved in many ways such as the service, cleanliness, and the basic gravy for dosai to be available throughout business hours.