Went to redeem 1 for 1 waffle. A particular female staff was quite unfriendly since the beginning when we ordered. We also redeemed 1 for 1 açai through EZ-Link app. When I showed the screen of the redeemed page, she tried to click the close button on my phone a few times but somehow it didn’t manage to close. She then proceeded to ask a somewhat insulting question: “Is this a picture?” I was so furious that I placed my phone down and pressed the button in front of her to show that it is not a picture. To make it worse, order of our waffles did not arrive after waiting for 15 to 20min and we asked to refund instead.