presumably that the staff forgotten to turn over..I wondered if they were opened for the day. A young girl approached me and replied yes they r open when I asked bout the sign. No water n no offering of any drinks were asked after I was seated. And that even after when I said I was waiting for friends. oh did i mentioned We had to remind them to get us utensils after our waffles was served? OK I like the offering of hand creams in the rest room but simple basic things need to be straightened out. Not being harsh to a new establishment but clearly these are basic expectations and part of the cafe experience unless there are clear indication of self service.. We understand that the staff r new and hopefully have undergone some form of training before putting them on the floor. In a day and age of wide spread social media, it is impt to get these basic right from day 1..word of mouth is key in this age.