1st time at this spot and it's already an unpleasant dining experience... Doubt I'll return ever.

Got allocated a seat upstairs despite making a reservation and to my horror there was a malay family, about 20 pax, gathering around the stairway and waiting to be seated by the staff. Staff did not even bother to space us out and allocated us a table in close proximity to them, which I discovered afterwards could be that they probably didn't want to switch on another aircon. Diners were intermingling between tables and staffs did not say anything.

For this sort of service standard, why am i paying service charge? What sort of service is there if I need to climb up and down to place my order and having to endure such a chaotic dining environment?