Food And Service Was Disappointing by Yisle Lim

Third time here and each time their standard worsens. I was thrilled to see a grill and bar opening up near my place and given its crowd, I had high expectations.

First time around, the experience was pleasant. The salmon as promised, came slightly pink in the middle and the steak with well-cooked. My second experience, food was still enjoyable albeit slightly bland.

My last visit was by far the worst — they came up with a policy that Burpple redemptions could not have any add ons and when we wanted to add on to a main not under redemption, they mentioned that they usually have a house rule of “no more than 2 sides”. Firstly, it was not written anywhere and secondly, you’re stopping someone from ordering more sides they’re paying for? Weird and unheard of.

We ordered the Chicken Leg ($15), Salmon ($18) and Flambé Lamb ($30) in which we claimed Burpple for the Chicken dish. Chicken was tough, dry and utterly bland it’s as though they skipped on seasoning it entirely. Salmon’s portion was ridiculously tiny and shrunk significantly from my previous 2 visits. Although we requested for it to come pink in the center, it turned out overcooked and not surprisingly, tasteless.

If you’d think there was any redemption for the lamb dish, I’m sorry to disappoint. Requesting for its doneness to be medium, we sliced into 1 which was severely over cooked and beyond tough. They returned it to the chef who mentioned 2 pieces were over cooked and would have it redone for us. After waiting for another 20 minutes, it came with the same overcooked piece we sliced into. I was puzzled. How could you overcook it, promise to redo it and yet return us the same slice? The other 2 pieces were still overdone, sinewy and tough. It was also like the other dishes — bland and extremely oily. Paying a total of $38 for that plate was a complete waste and disappointment.

We gave our feedback but they did not seem to seriously receive it. It’s tough to say when I would be back to give them another try however I hope that if I do come back, they could very much redeem themselves.