I asked for my latte to be in a takeaway cup only because it was really hot and warm where I was sitting at outside. You can imagine my state - I was not perspiring but was just feeling rather warm, especially as I was wearing jeans.

So I asked for my drink in a take away cup because I felt more comfortable drinking out of a paper cup that wouldn't be THAT hot to touch as compared to a coffee mug.

When the waiter brought my Hot Latte to me, he handed it to me and then said 'the next time you dine in, you can't order your latte in a takeaway cup anymore' with a really rather snotty attitude.

I've had meals at a number of cafes in Singapore and even though this is not a request I ask for all the time, whenever I do, all other cafes have acceded to this request. Now I don't know what Firebake's reason is as to why I can't have my hot latte in a paper cup.

Maybe they are running out of paper cups, or that a paper cup is harmful to the environment which is going against your company's going green policy. Or that a paper cup is expensive and you're trying to cut cost.

I'm really not a bitchy & difficult customer and I promise I'll understand if you at least explain it to me with more professionalism. But not only did the waiter not provide any further explanation, his statement was also said with a very cold and patronising attitude.

It seems as though he forgot that I am still paying for the latte. It's not that you're giving it to me for free. And note that I am paying FULL PRICE for this cup of latte. The latte was not valid with the 1 for 1 promo.

Now, the latte didn't even taste good but worst of all was how it looked when it was presented to me!!! Just look at it.

It feels as though they were so unhappy that I asked for it in a paper cup that they didn't even bother trying to present and make it look good.

Seriously, really disappointed.