She said this isnt like the normal, there wasn't a layer of white and it doesn't taste the same either

However to me this is still pretty good. Even tho it sounds super basic it's actl a very well done, super Japanese drink befitting the sadou(way of tea) decor. Bitterness wasn't overwhelming, and the hint of sweetness makes it very pleasant. One possible complaint is that the matcha takes the forefront, so it wasn't balanced if that's what you're expecting.